Disaster Plan

To provide better-quality service to our Clients we assign one Supervisor for every ten (10) Drivers. Supervisors are experienced Drivers who have demonstrated exceptional knowledge in their geographical areas.  

The primary duties of the Supervisor are Training, Scheduling, Direct Driver Supervision, and providing timely response to emergency situations (i.e.: mechanical breakdown, auto accident). Supervisors dispatch to the scene by cell phone or pager, recovering the route with minimum delay. First Choice Customer Service personnel immediately contact Customers whose service may be interrupted or delayed.

While it is nearly impossible to prepare for every situation that may occur, we have found our Recovery Plan supports excellent on-time service for our Customers.

We strive to constantly improve our people, our equipment, and our “SERVICE”.

It is important that every Unity Operations employee reads and understands this plan. This plan is to be implemented automatically under certain conditions. It is mandatory that you keep a copy of this plan in your possession while working. This plan becomes effective whenever regular communications are down between Unity offices and employees because of civil unrest, communications infrastructure breakdown, earthquake, fire, etc.

GENERAL ITEMS

• All computer backups have one set stored off premises.

• A secondary backup, AS400 computer system is located at the Orange County office in case of catastrophic failure at the Los Angeles corporate office.

• Management personnel have access to cellular telephones for emergency or off-site communication.

• Emergency meet points are pre-assigned and will be staffed by management personnel.

DRIVER RESPONSIBILITIES AND PROCEDURES

If you cannot contact your office by telephone, call other offices (in the order listed) to obtain instructions/report problems:

Continue your route/service. The area you cover may not be affected. If you cannot reach your Supervisor, use your own judgement as to the safety of a given location. If you feel an area is unsafe or authorities prevent your entry, skip the location, but make a note of the circumstances on your manifest and notify the office as soon as possible.

If you have work on board that cannot be delivered, take it to the nearest Unity office or meet point if the office is out of action. Management personnel will advise you at that time.

Never take the work home. If you cannot reach anyone for instructions and the office is out of commission, take your work to the nearest meet point listed below:

MANAGEMENT & STAFF RESPONSIBILITIES

If unable to contact any office or cell phone for instructions, go to your regular work location. If your location is not in operation, the following people are assigned meet-point duty:

COMMUNICATION BETWEEN MEET POINTS

When communication cannot be established between meet points or offices by telephone, supervisors/couriers should make direct contact with offices or other meet points to synchronize coverage.

EMPLOYEE INJURY

If a Unity employee is seriously injured and emergency response is not available, take employee to the nearest hospital.